Known issues

Android Enterprise Device Owner – Allows add Wi-Fi connections policy

When Allows add Wi-Fi connections policy is disabled, there is no possibility to set a new Wi-Fi connection manually on the device. To add a new network connection first add a Wi-Fi profile, launch Proget app, click on Device button, find Wi-Fi profile and click on “Connect” button.

Android Enterprise Device Owner – installing application from file for Xiaomi devices

When trying to install an application from a file and an “internal error” occurs, then you need to enable the Developer Options and inside them disable the MIUI optimization.

Android Enterprise Profile Owner – self-changing passwords on Huawei devices with Android 8 or 8.1

On Huawei devices with an Android OS of version 8 or 8.1 and Profile Owner installed it is possible for the container password to change itself while updating the EMUI launcher. This issue is caused by a software bug from Huawei, who are working on a solution. At the moment, the only solution to this issue is reinstalling the Profile Owner.

Android Enterprise – Device Owner on Nokia devices with android 8

During the first configuration of the device (along with the activation of the Android Enterprise Device Owner, after installing the Proget application and correct passage through the activation screen, the device will continue the system configuration process, which will temporarily disable the Proget application, the screen will display the prompt “Proget application MDM does not respond. ” Skip this message by clicking the screen next to the dialog box and continue the configuration of the device, after its completion the Proget application will complete the activation and create an Android Enterprise account.

Android Enterprise Device Owner – the option to exit KIOSK using the IBM VERSE application

By adding the Newsstand profile in the Multiple applications mode, where we set the IBM VERSE application. When Kiosk is turned on, then the IBM Verse application, and several times, the Back button will change the view of the kiosk to the device’s desktop view. You can return to Newsstand by clicking the HOME button. To prevent the problem from occurring, add all related applications to the IBM VERSE application to the kiosk.

Uninstalling / blocking applications with assigned administrator rights – Android

If we have an application (with Android) on the device that has assigned administrator rights (eg Gmail, Find My Device), we may encounter problems related to blocking or forcing its removal from the Proget console.
To resolve this problem, disable administrator rights for the application on the mobile device. To do this, search the Device Admin tab in the device settings (the tab is most often in the security settings → Other security settings), then select the application and click Disable.

Running applications on HUAWEI devices

When restarting HUAWEI mobile devices running Android, installed applications, including the Proget mobile application, are launched only after entering the device password. Because of this, some MDM features may not work immediately after starting the device.

Can’t choose the Proget application when restoring SMS / MMS messages in the activation of the Android Profile Owner

The contacts application is a shared application between a business and private area. Backing up in Profile Owner could affect user privacy.

Android Enterprise Profile Owner – it is currently not possible to restore contacts from a backup on Huawei devices

During the contacts restoration process, the Contacts app can’t receive the needed permissions to store data.This is caused by the inability to manage permissions of system applications on Huawei systems.

Smart Lock – blocked Trusted Face policy on devices

The Trusted Face policy is permanently blocked on the device. This problem is caused by a third-party API and Trusted Face remains blocked, if Smart Lock policies have been enabled.

Application rules – problems with closing applications

In the case of problems with applications such as Gmail, IBM Verse after applying the Application Rules profile, you should verify its settings, because an incorrectly configured profile may negatively affect an application’s functionality.

POP/IMAP profile not working with GMAIL

When there is a problem with the e-mail account in the Gmail application and the data is correct, check whether Less secure app access option is set in the account settings.

Xiaomi – unable to install application from file

The MIUI Optimization option must be turned off on the phone. This option can be found in the developer options.

HUAWEI EML-L29 Android 10 – No automatic registration using Enterprise QR

There is a bug in the system with this specific configuration. After the basic configuration of the phone, there is no automatic registration in the Proget system. You must manually enter the application.

Xiaomi – MIUI interface

Xiaomi devices, due to the modifications in Android introduced by the MIUI launcher, may limit the operation of some Proget functions. The fencing may vary depending on the device model, Android version and MIUI version.

We recommend using Android Enterprise compatible devices that are listed here.

To be sure that the devices used in your company are working properly, we recommend thoroughly checking the operation of key Proget functions on the target Xiaomi devices, before adding production devices to the Proget system.

Lost Mode and alert on Samsung Knox

It is impossible to read and close alert message on a device with Samsung Knox MDM activation and Lost Mode turned on. To set the alarm off restart your device.

Contact with administrator and emergency call on devices without SIM card

On devices with Anti-Fraud activation attempting to contact with administrator or calling the emergency number will end up receiving notification “not registered on the network”. After clicking “ok” the notification does not disappear.

Business contacts profile on Android 8 with Device Owner activation

Problem with adding and deleting the business contacs profile on devices with Android 8 and Device Owner activation – the task status is failed. Profile will work properly with permission “Find accounts on the device” for Gmail application.

Action Turn off Wifi on MTP Profile

Action turn off Wifi on MTP profile does not work on devices with Android 10+.

Dialer in Lost Mode on Samsung Knox activation

After entering the wrong password several times the Lost Mode will show up on device. During attempt to contact with administrator the dialer does not apperar. The problem does not occur when Lost Mode is enabled from console.

Taking photos during Lost Mode on weaker Android devices

On weaker Android devices taking photos during Lost Mode may cause the Proget application to stop responding and temporarily disable Lost Mode.

Allowed Input methods policy on DO and PO activation

Allowed Input methods policy on Android DO and PO activation is not working properly. If the non-system keyboard is enabled during a policy change, the list of allowed keyboards to be passed must contain it.

Set timezone automatically – DO policy on Samsung devices

Set time zone automatically policy on Device Owner activation does not work properly on Samsung devices with Android 9 and 10.

Prohibit removing added Wi-Fi networks – DO policy on Samsung devices

Prohibit removing added Wi-fi networks policy works partially on Samsung devices with DO activation. Network cannot be removed from the main Wi-Fi selection view but it is possible in the Network management settings if the user is not connected to added Wi-Fi.

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